Meeting documents

Overview and Scrutiny Committee
Tuesday, 24th November, 2015 7.00 pm

 Agenda Front Page 
 Agenda Papers 
 Minutes for this Meeting 
2.Declarations of Interest
3.Minutes – to approve the Minutes of the Meeting of this Committee held on the 20th October 2015 
4.Part I – Matters Referred to the Committee in Relation to Call-In of a Decision made by the Cabinet - None for this Meeting
 Part II – Responses of the Cabinet to Reports of the Overview and Scrutiny Committee - None for this Meeting
 Part III – Ordinary Decision Items
 This report seeks to update members and the public on the performance of the council during the quarter. This includes information on what the Cabinet has achieved through its decision-making key performance data on our frontline services and consideration of the wider borough picture which impacts upon the council’s work.The report also includes a ‘Technical Annex’ of all numerical information included within the report which provides comparison and trend data against performance over the previous four quarters.Overall the last three months has seen good progress on a number of the council’s key priorities – including the Commercial Quarter Designer Outlet and Conningbrook Lakes. Service performance remains strong with steady process rates for planning applications and benefits claims. One crucial positive can be seen in the reformatted approach to customer service which has led to improved outcomes through an appointments-only system.
 ABC Business Plan Performance Report – Quarter 2 2015/16 
5.An update following the Structured Debrief and key recommendations for further enhancement of the council’s emergency planning response.
 Emergency Planning Lessons learned in response to the Oak Tree Road Gas Explosion 
6.Part IV – Information/Monitoring Items
 Future Reviews and Report Tracker